SOFT ERA

Try A Sample Before You Unbox.

🎁 Free Tester Decant

When you purchase a full-size perfume from our website, you’ll receive a complimentary 2ml (e) spray sample of the exact same perfume.

This sample is sent inside your order so you can test the scent before unboxing the sealed perfume bottle.

✅ Why We Include a Sample

• Test First, Smell the perfume on your skin and see how it develops before you commit to opening the full bottle.
  
• Preserve Your Return Right
  If the scent doesn’t suit you, you can return the sealed full bottle, as long as it's unopened.
  
• Peace of Mind
  No more blind-buying stress. You’ll always know what you’re getting.

You may request exchange or return most new, unopened item within 15 days of purchase. Items must be unused and in original packaging.

• The product is returned should be in the same condition as when it was received (sealed/unopened if applicable, with the original brand /manufacturer box or packaging, and, if applicable, any user manual, warranty card and all accessories)
• The company has the right to refuse the return or the exchange request if the product is used by the customer or any fraud behavior.
• Customer Pays the return shipping fees for the exchange or the return in case of the following reasons : Change mind - Scent is not likable - doesn't like the product.
• The company pays the shipping fees for the exchange or the return incase the reason is sending wrong items , missing products or accessories , quality problem and damage caused by shipping company.
• The internal Quality Team is the only party that is responsible to decide whether the customer complaint consider to be a Quality problem or not and it has the right to accept or refuse the complaint.
• Items marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event a damaged, defective or wrong item is delivered to you, we will provide a full refund or replacement, if available. We may contact you to ascertain the damage/defect in the product prior to issuing the refund/replacement, as applicable. We reserve the right to request further information, or collect or inspect the product to ascertain the damage/defect in the product prior to issuing the refund/replacement.
• In the event customers are found to misuse the return policy by excessively returning, or returning items which are not in original condition or by cancelling or not accepting the orders placed, Klones reserves the right to warn, restrict, suspend, block and/or terminate such customer accounts, as necessary.
• We will not accept return of any item which is wrongfully sent to us or items which are different than what was delivered to you. This includes items which were not originally purchased from Klones. In the event we receive such items, we are unable to return or provide a refund or other concession in respect of such items and such action may result in restrictions on your Klones account, including limiting your ability to return items in future, order cancellation and/or Klones account closure.

• Alcohol
• Parfum (Fragrance)
• Aqua (Water)