Oud Incense Oil Musk

This item is not eligible for Return or Exchange to the nature of the product.

However, you can still request support within 15 days of delivery if:

• You received a wrong or different item
• The item is defective
• The item is damaged
• The item has missing part(s)

You may request exchange or return most new, unopened item within 15 days of purchase. Items must be unused and in original packaging.

• The product is returned should be in the same condition as when it was received (sealed/unopened if applicable, with the original brand /manufacturer box or packaging, and, if applicable, any user manual, warranty card and all accessories)
• The company has the right to refuse the return or the exchange request if the product is used by the customer or any fraud behavior.
• Customer Pays the return shipping fees for the exchange or the return in case of the following reasons : Change mind - Scent is not likable - doesn't like the product.
• The company pays the shipping fees for the exchange or the return incase the reason is sending wrong items , missing products or accessories , quality problem and damage caused by shipping company.
• The internal Quality Team is the only party that is responsible to decide whether the customer complaint consider to be a Quality problem or not and it has the right to accept or refuse the complaint.
• Items marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event a damaged, defective or wrong item is delivered to you, we will provide a full refund or replacement, if available. We may contact you to ascertain the damage/defect in the product prior to issuing the refund/replacement, as applicable. We reserve the right to request further information, or collect or inspect the product to ascertain the damage/defect in the product prior to issuing the refund/replacement.
• In the event customers are found to misuse the return policy by excessively returning, or returning items which are not in original condition or by cancelling or not accepting the orders placed, Klones reserves the right to warn, restrict, suspend, block and/or terminate such customer accounts, as necessary.
• We will not accept return of any item which is wrongfully sent to us or items which are different than what was delivered to you. This includes items which were not originally purchased from Klones. In the event we receive such items, we are unable to return or provide a refund or other concession in respect of such items and such action may result in restrictions on your Klones account, including limiting your ability to return items in future, order cancellation and/or Klones account closure.

• Scented Musk
• Alcohol Free