Return & Exchange Policy

Customer has the right to request an exchange or a return for his order within 15 days from the order delivery date steps:

• The products needs to be new , in their original condition without any usage and with the original packaging material , The company has the right to refuse the return or the exchange request if the product is used by the customer
• Shipping fees Paid to deliver the original order is deducted in all cases for all return and exchange reasons ( Change in mind - Quality problem - Wrong items - ... ).
• Customer Pays the shipping fees for the exchange or the return in case of the following reasons : Change mind - Scent is not likable - doesn't like the product.
• The company pays the shipping fees for the exchange or the return incase the reason is sending wrong items , missing products or accessories , quality problem and damage caused by shipping company.
• The internal Quality Team is the only party that is responsible to decide whether the customer complaint consider to be a Quality problem or not and it has the right to accept or refuse the complaint email@domain.com

• Contact us through whatsapp from here , Facebook Messenger from here or instagram messages from here
• Take a photo for the product that you need to exchange or return showing the original package.
• Send the photos , phone number you used to place the order or the order number .
• Specify the exchange or return reason and send us the new products you need .

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. If this is the case then we ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned. You can contact us through online message center. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

The Refund will happen with the same payment method used to place the original order , if you paid with cash on delivery the refund will happen in cash with the shipping company courier and if you paid with online payment the refund will be on your card ( Note : This might take between 7 to 14 working days according to your bank and card issuer company )

We are more than happy to refund shipping costs to return an item where the return is required due to our error. For instance: -If we sent you the wrong item -If the item is damaged or faulty We will not refund shipping costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods. We will not refund shipping costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

• If the customer requested to cancel the order after 24 hours from placing the order or after the shipping company has picked up the order we have the right to cancel the cash on delivery service for the customer for any future orders
• In case of Refusing to receive the order without any valid reason , the company will have the right to cancel the cash on delivery service for any future orders , only online payment will be available as a payment method - ... ).
• Customer Pays the shipping fees for the exchange or the return in case of the following reasons : Change mind - Scent is not likable - doesn't like the product.
• The company pays the shipping fees for the exchange or the return incase the reason is sending wrong items , missing products or accessories , quality problem and damage caused by shipping company.
• The internal Quality Team is the only party that is responsible to decide whether the customer complaint consider to be a Quality problem or not and it has the right to accept or refuse the complaint email@domain.com